Privacy policy

Last updated: October 3, 2026

Faramawy Stores ("we," "us," or "our"), owned and operated by Faramawistores.com, located at Heliopolis, Cairo, Egypt, operates this website (faramawystores.com) and online store (the "Services"). Our store is powered by Shopify, which provides the technology we use to run the Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or contact us, including through WhatsApp, Facebook, Instagram, phone, or email.

 If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you confirm that you have read it and understand how your information is handled. Where the law requires your consent, such as for marketing messages, we will ask for it separately, and you can withdraw it at any time.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf from our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we use your personal information for the following purposes:

Provide, Tailor, and Improve the Services.
We use your personal information to provide you with the Services, including to process your payments, fulfill and deliver your orders, create and manage your account, remember your preferences and wishlist, handle returns and exchanges, and enable you to post product reviews. We also use it to recommend products related to your purchases and to improve our store.

Marketing and Advertising.
With your consent where the law requires it, we use your contact details and your activity on our Services to:
- send you offers, news, and promotions by email, SMS, WhatsApp, and phone calls; and show you ads on Facebook, Instagram, and other websites, including ads based on products you viewed, added to your cart, or purchased.
You can opt out of marketing at any time by using the unsubscribe link in our emails, [replying STOP to our SMS messages,] or telling us through WhatsApp or phone. You can also control ads through the ad settings on Facebook and Instagram.

Security and Fraud Prevention.
We use your personal information to protect your account, keep payments and shopping secure, and detect, investigate, or act on fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your login details private.

Communicating with You.
We use your personal information to respond to you and provide customer support through phone, WhatsApp, Facebook, Instagram, and email. We also use it to send service messages about your orders, such as confirmations, delivery updates, and calls from our delivery partners.

Legal Reasons.
We use your personal information to comply with applicable law, respond to valid legal requests from authorities, handle disputes, and enforce our terms and policies.

How We Disclose Personal Information

We share your personal information only when it is needed to run our store, with your consent, or when the law requires it. This includes the following:
Service providers.

We share information with companies that help us operate the Services, including:

- Shopify, which hosts our store and processes data on our behalf;

- payment service providers, including third-party payment gateways, banks, and mobile wallet services, which process your online payments. Where you pay online by card, your card details are entered on the payment provider's secure page and are handled by them, not stored by us;

- delivery and courier companies that deliver your order and collect cash on delivery payments, who need your name, phone number, and address; and

- IT, cloud storage, messaging, and customer support providers.

Advertising and analytics partners.

We use tools from Meta (Facebook and Instagram), Google, and TikTok to understand how our website is used and to show you ads, including ads based on products you viewed or added to your cart. These partners may collect information about your activity on our website through cookies and similar technologies, and they use it according to their own privacy policies. We also use Shopify features that support personalized advertising based on your activity across different merchants and websites.

You can opt out of this type of sharing through Shopify's privacy portal at https://privacy.shopify.com/en, through the ad settings on Facebook, Instagram, Google, and TikTok, or by contacting us.

We share information when you ask us to or agree to it, for example to deliver your order to an address you provide, or when you use social media widgets or login features.

Business changes and legal reasons.

We may share information in connection with a merger, sale, or other business transaction. We may also share it to comply with the law, respond to valid legal requests from authorities, enforce our terms and policies, and protect our rights, our customers, and others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Security.

We take reasonable steps to protect your personal information, including using Shopify's secure platform, encrypted connections (HTTPS), and limiting access to customer data to people who need it to do their work. However, no security measure is perfect, and information sent over the internet may not be fully secure. We cannot guarantee absolute security, so we recommend that you avoid sending sensitive information, such as card details or passwords, through WhatsApp, social media, or email. If a data breach affects your information, we will notify you and the authorities where the law requires.

 

Retention.

We keep your personal information only as long as we need it for the purposes in this policy or as the law requires. As a general guide:

- Order, delivery, and payment records are kept for 5 years, to meet accounting and tax obligations.

- Account information is kept while your account is active, and deleted or anonymized when you ask us to close it, except for records we must keep by law.

- Marketing contact details are kept until you opt out or ask us to delete them.

- Customer support messages (including WhatsApp, Facebook, Instagram, and email) are kept for up to 2 years.

- Information collected by advertising and analytics tools is kept according to the settings and policies of Meta, Google, and TikTok.

 

When we no longer need your information, we delete it or make it anonymous so it can no longer identify you.

Your Rights and Choices

Depending on where you live, including under Egypt's Personal Data Protection Law (Law No. 151 of 2020), you may have the following rights regarding your personal information:

 

Right to Access / Know.

You may ask for access to the personal information we hold about you.

 

Right to Correct.

You may ask us to correct information that is inaccurate or incomplete.

 

Right to Delete.

You may ask us to delete your personal information. We may need to keep certain records, such as order and payment records, where the law requires it.

 

Right to Withdraw Consent.

Where we rely on your consent, for example for marketing messages, you can withdraw it at any time.

 

Right to Object or Restrict.

You may object to certain uses of your information, including direct marketing, or ask us to limit how we use it.

 

Right of Portability.

You may ask for a copy of your information, and where possible, ask us to transfer it to a third party.

 

Managing Communication Preferences.

You can opt out of promotional emails using the unsubscribe link in our emails. You can opt out of promotional SMS, WhatsApp messages, and phone calls at any time by telling us. If you opt out, we may still send you non-promotional messages, such as updates about your orders.

 

How to use your rights.

You can exercise these rights by contacting us using the details at the end of this policy. We may need to verify your identity before we act on a request. You may also ask someone to act on your behalf, in which case we will need proof that you authorized them. These rights are not absolute and may apply only in certain situations, and we may decline a request where the law allows. We will not treat you unfairly for exercising your rights, and we will respond within the time required by law.

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details at the end of this policy, and we will try to resolve it. You also have the right to complain to the data protection authority that applies to you. In Egypt, this is the Personal Data Protection Center. If you live in another country, you can contact your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +201158876644 | WhatsApp +201271197311 or email us at contact@faramawystores.com or contact us at 20 Ahmed tayseer - floor # 1  Heliopolis, C, Heliopolis, 11511, Egypt.